Total Quality Management is vital for Group strategy. Beyond the ISO 9001 accreditation (Quality Management System) which is systematic in all the Lyreco subsidiaries, our organisation is driven by Total Quality Management. Continuous improvement is omnipresent in our organisation and in our management for our customers’ total satisfaction.
Our policy is « To be THE REFERENCE in office supplies distribution ». To keep this position of leadership, regular customer satisfaction surveys are conducted in all our subsidiaries.
Our customers’ satisfaction means the following for every employee:
• Mastering the organisation
• Follow up the objectives
• Looking for ways to improve our performance
More than 7,000 customers are interviewed every year in all our subsidiaries to continuously adapt our organisation, products and services to their expectations.
Indeed, we understand that « to be THE REFERENCE » can never be taken for granted.